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Intake screener, mediator, and facilitator.

The mediation style of CFO is to use a three-person mediation panel in order to hear the concerns of either party and encourage them, through constructive communication styles to broach their differences and come to an agreement. Some of the situations were quite compelling and required more than one session. Through the joint efforts of the panels, my work achieved a 98% resolution success rate.

I also served as a facilitator who observed the workings of the panel in moving through the process. At strategic times, I would offer suggestions that would lead to a better process where there was a sticking point. At other times, I would stop the communication because it had begun to stray from the purpose the parties were attempting to reach.

Respect was the first priority in all of the communications and dealings.

Organization that gave you the award, if applicable: 
Conciliation Forums of Oakland


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